April 25, 2022
5 Tips For Successful Client Management Every Lash Artist Should Know
The success of any lash business depends on two things - the quality of lash artists' work and their ability to manage clients well.
If lash artists can't hold onto their clients, they won't be in business for long.
By understanding these things, lash artists can better manage their clients and ensure that their business thrives.
You see, it’s also about building relationships with clients, managing expectations, and providing quality service.
And today, we'll share 5 tips to help you succeed in lash artist client management:
1. Establish lash client expectations early on
Many lash artists wonder, "why are my lash clients not lasting?"
Well, one of the most common reasons lash clients don't last is their unrealistic expectations.
Some lash artists try to please everyone and end up over-promising and under-delivering.
To avoid this, it's crucial to set lash client expectations early on in the relationship.
Be clear about what you can and cannot do, what lash products and services you offer, and your lash policy.
This will help avoid any misunderstandings down the road.
2. Educate your client
Lash clients may not last if they don't understand what is involved in the lash extension process.
They may be expecting lash extensions to be a quick and easy beauty treatment when in reality, it is a delicate procedure that takes time and precision.
As a lash artist, you must take the time to educate your clients on what to expect from lash extensions.
Carefully explain the lash extension process and even the aftercare.
It's also important to educate your clients on properly taking care of their lashes between appointments.
So share your best lash retention tips for clients to help them keep their lashes looking great.
This will help keep your clients happy, but it will also help to ensure that they continue to come back to you for future appointments.
3. Follow Up With Your Clients
After your clients have had their lash extensions applied, it's important to follow up with them.
Now, you may be asking, "How do I follow up with lash clients?"
This is pretty simple. This can be done via text, email, or even a phone call.
Ask them how they like the lash extensions and if they have any questions or concerns.
If they do have questions or concerns, address them promptly and professionally.
The follow-up is also a great time to ask them to book their next appointment so that they don't forget about you.
4. Establish boundaries
One of the most important things you can do as a lash artist is establishing boundaries with your clients.
This means setting clear expectations and limits on what you're willing to do for them.
Remember, you are a business owner, and you have the right to establish certain boundaries with your clients.
You may feel that you need to bend over backward to accommodate your clients' every whim, but this isn't necessary.
5. Seek feedback from lash clients on their experience
Another essential tip for lash artists is to seek feedback from their clients on their experience.
This can be done through a simple survey or by asking clients directly for their thoughts.
Lash artists should always be looking for ways to improve their business, and feedback from lash clients is a valuable way to do this.
By seeking feedback, lash artists can better understand what their clients want and need, and they can make changes accordingly.
These are just a few tips that every lash artist should know when managing their lash clients.
By following these tips, lash artists can better manage their clients and ensure that their business thrives.